Family Support Consultant
Job ad reference:
OAC/OAC/19469O
Location
St Leonards
Advertisement Open Date
19-Oct-2026
Advertisement Closing Date
09-Nov-2026
Join Only About Children as a Family Support Consultant and play an important role in delivering an exceptional experience for families throughout their enrolment journey. As part of our Family Support Team, you will provide knowledgeable and timely support to new and existing families, assisting with enrolment, onboarding, bookings, billing and account enquiries. You will also work closely with our internal teams and campuses to ensure families receive a consistent, high-quality level of service.
This is a full-time, fixed-term position based within our St Leonards support office in Sydney. We offer a hybrid work model with 3 contact days in office and 2 days working from home from now until approximately August/September 2027 with opportunities to extend.
In this role, you will:
We are looking for someone who has:
Experience in early childhood or health environments will be highly regarded.
This is an opportunity to join a collaborative support team where your work directly contributes to creating a positive experience for children and their families. You will have the opportunity to work across a broad range of enrolment and family support functions while contributing to continuous improvement across the business. If you are an experienced customer service professional who enjoys helping people, solving problems and working in a fast-paced environment, we would love to hear from you.
At Only About Children, child safety is at the centre of everything we do. We maintain a zero-tolerance approach to child abuse and harm, and we are committed to creating safe, nurturing and inclusive environments where every child has a voice, feels safe, and is valued and respected.
Everyone who joins our team shares responsibility for upholding child safe practices, meeting regulatory requirements and supporting children's wellbeing. Successful candidates will be required to complete all relevant working with children, background and compliance checks.
We welcome applications from people of all backgrounds who share our commitment to child safety, inclusion and high-quality early learning.
We'd love to hear from you, apply now and take the next step in your career!
